Implementing a Successful Release Management Using the CRM

Implementing a Successful Release Management Using the CRM
In 1 February 2017 - Written By

Release management is a software engineering process that plan, schedule, and control the software releases, in order to ensure an effective protection and safety of the released ingredients.

As for the CRM, it’s the system that companies use in order to guarantee their teams an easy access to any information they may need, and optimize the daily workflow processes.

Also, such paramount system definitely needs adjustments, changes, and updates over time. So, for applying such changes without causing a disruption in the system, companies tend to use the release management documentation.

What Does Release Management Documentation Do?

  1. Track the changes,
  2. Document the changes,
  3. Manage the changes,
  4. Ensure that changes don’t cause a disruption to other parts of the system,
  5. Enclose that such changes can be rolled back in case of any issues.

Who is in Charge of Updating the CRM?

Unexpectedly, it’s not a responsibility for IT admins but the system administrators as IT involves only in the case of any problem occurring.
Also, system administrators should follow a change management strategy in order to get things done perfectly.

So, such strategy must include:

  • A ticketing system that tracks and record requests.
  • A schedule for the applied changes.


Companies that use the CRM need to modify and modulate it over time. So, they definitely need a release management to ensure a well-documented for such changes.